Shipping
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2024 Peak Season Shipping Surcharges
Shipping carriers are gearing up for the peak holiday season, and as a result, they have implemented peak season surcharges. These surcharges are a common practice during this time of year to cope with increased demand and ensure the smooth delivery of packages to your doorstep. Richard has work... -
Can I send my print orders directly to my client?
Yes! We offer drop shipping for print orders anywhere in the US & Canada through our ROES application. We currently do not offer drop shipping to international addresses through ROES, but clients who wish to ship internationally can reach out to our team at info@richardphotolab.com or 661-200... -
X-ray damage is very rare, and often it takes multiple scans for the damage to be seen on the film… but that doesn’t mean you can’t be mindful and prepared! Let’s start with shipping film. We have never seen a roll of film that was damaged by x-ray machines during shipping, be it domestic or int...
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Can you hold my film negatives and ship them to me later?
Due to limited storage, we offer monthly negative holds to qualified clients who send multiple orders per month. If that sounds like your kind of volume, please email info@richardphotolab.com to set up your negative hold! For photographers who live outside the US we offer a yearly negative hold ... -
Have you received my film yet?
You’ll know when we get your film as soon as we know! Our mail comes in the morning--as we open each incoming order, it is immediately scanned into our system. This automatically triggers an email confirmation to be sent to you, our awesome client. So, keep an eye out for our email (don’t forget... -
How do I get my film negatives back?
Your processed/scanned negatives (and proof prints, if you ordered them) will be shipped back to you and you can select if you want them expedited back to you when ordering online. Shipments leave the lab via USPS or UPS; at check out you'll have the option to select the best carrier that works ... -
How do I package/ship my film?
Hey, film shooter! Let's break down the best way to get your film safe and sound to the folks at Richard Photo Lab... and get it back fast. -
How much does shipping cost for ROES orders?
Shipping Cost Based on Quantity and Weight: Shipping prices are determined by both the quantity of items in your order and the total weight of the package. As you add more items to your cart or if the overall weight increases, the shipping cost will adjust accordingly. This ensures that you're ch... -
My ROES order has been shipped, but it won’t be here on time—what can I do?
Shipping is tricky business! Once your prints leave the lab, it's now in the hands of the shipping carrier to deliver the packge to the final destination. Keep in mind that shipping carriers could run into delays due to high package volume, weather conditions, incorrect or incomplete address, cus... -
What carriers do you recommend for shipping film to the lab?
We accept packages from USPS, UPS, and FEDEX carriers. You can visit your local shipping carrier and ship your package or visit their website to create a label for drop off. Richard Photo Lab 21515 Centre Ponite Pkwy Santa Clarita, CA 91350 We also offer UPS and FEDEX inbound shipping labels w... -
What shipping carrier is my tracking number for?
Richard Photo Lab partners with USPS, UPS, and FEDEX for shipping. Once you receive your email from Richard Photo Lab containing your tracking number, simply click on it to be redirected to the carrier's website for detailed shipping updates. Alternatively, you can copy the tracking number and p... -
When will my ROES order be delivered?
The delivery time of print products ordered through ROES is the turnaround time for the print product + the shipping time. Production turnarounds will vary from product to product and can be found on our website within each product or in the article Richard ROES turnaround time. Shipping method s... -
After watching the How do I package/ship my order video, mail your film directly to the lab: Richard Photo Lab 21515 Centre Pointe Parkway Santa Clarita, CA 91350 Don't forget to include the packing slip generated for you order through Richard's Online Film Ordering!